FAQ

1. What Is Amaas Zapi?
Amaas Zapi is an online store operated by AMAAS ZAPI INC. We sell garden sculptures and outdoor decorative pieces through amaaszapi.com. Our business address is in Ocean Springs, Mississippi.

2. What Can I Find in Your Store?
Our collection is organized into three groups: Kinetic Garden Art, Fairy Garden Statues and Animal Garden Sculptures. These include burgundy and copper wind sculptures, seated and kneeling fairy statues, blue metal herons, a prowling black panther and a seated woodland fox.

3. How Do I Choose the Right Size?
Measure the spot where you plan to place the sculpture and compare it with the dimensions in the product listing. Consider how it will look from your usual viewing point, such as a patio chair or a window, as well as from close up. If a measurement or placement requirement is unclear, email us before ordering.

4. Are the Sculptures Sold Individually or in Sets?
Check the quantity and package contents in the individual listing. The Blue Metal Heron Garden Sculptures are sold as a set of two. A photograph showing several decorative pieces does not mean that everything pictured is included.

5. Is Assembly Required?
Assembly and installation requirements depend on the item. Check its product description and follow the instructions supplied with your order. If you need to confirm the assembly steps or included parts before buying, contact info@amaaszapi.com.

6. Can I Leave a Sculpture Outside All Year?
Please check the care and placement instructions for the specific item. Outdoor care requirements vary with the material, finish and conditions where it is placed. If you need advice about frost, strong winds or prolonged exposure in your area, contact us before ordering.

7. Where Do You Ship?
We ship to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

8. How Much Does Shipping Cost?
Standard shipping is free: $0.00 for orders delivered to eligible addresses. There is no minimum purchase requirement for free standard shipping.

9. How Long Will My Order Take to Arrive?
Order processing takes 1-2 business days after payment confirmation. Transit takes 3-7 business days after shipment. Estimated total delivery time is 4-9 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day. Customer service is available Monday-Friday, 9:00 AM-6:00 PM (UTC-5).

Delivery times are estimates and may be affected by weather or carrier disruptions. If we cannot ship within the stated processing time, we will contact you with a revised shipping date and the option to cancel for a full refund.

10. Which Carriers Do You Use?
We use USPS, DHL, UPS or FedEx, depending on the shipment and destination. Your shipping confirmation will identify the carrier assigned to your order.

11. How Do I Track My Order?
We will email tracking information when your order ships. Tracking updates usually appear within 24-48 hours after shipment. If tracking has not updated after that time, email info@amaaszapi.com with your order number.

12. What If My Package Is Late or Missing?
Contact info@amaaszapi.com if your shipment is delayed, missing or marked as delivered but cannot be located. Include your order number and any relevant tracking information. We will investigate with the carrier and work with you to resolve the issue.

13. Can I Change My Address or Cancel an Order?
Email info@amaaszapi.com within 24 hours of placing your order. Include your order number and the change you need.

Changes and cancellations depend on fulfillment status and are not guaranteed. If a cancellation is approved before shipment, the full refund will be credited to your original payment method within 5 business days after approval. Once an order has shipped, follow the return process in our Refund Policy.

14. Which Payment Methods Do You Accept?
Available payment methods may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay and Google Pay. Only the methods displayed at checkout are accepted for your order. Availability may depend on your device and payment provider.

15. What Currency Do You Use, and Are Taxes Included?
Prices and payments are in U.S. dollars (USD). Any applicable sales tax and the final order total are shown at checkout before you confirm payment. Standard shipping to eligible addresses is $0.00.

16. Can I Return an Item If I Change My Mind?
Yes. You may request a return within 30 calendar days after delivery. For a change-of-mind return, the item must be unused and in its original condition, with all included parts and accessories.

Opening the package to inspect the item is acceptable. Use the original packaging if available, or other suitable protective packaging. These condition requirements do not prevent a return for damage on arrival, a confirmed defect or an incorrectly supplied item.

17. What If My Item Arrives Damaged, Defective or Incorrect?
Please contact info@amaaszapi.com within 3 calendar days after delivery. Include your order number, a description of the problem and photographs if available. Keep the item and packaging where possible while we review the issue.

The 3-day reporting request helps us investigate promptly. It does not shorten the 30-day return window or limit your rights under applicable law.

18. How Do I Start a Return?
Email info@amaaszapi.com within the return window with your order number, the item you want to return and the reason. We will provide instructions and arrange return shipping when we are responsible for the cost.

Please contact us before sending the item so we can identify the return. Keep your shipping receipt and tracking details.

19. What Is the Return Address?
AMAAS ZAPI INC
797 PEACH ST
OCEAN SPRINGS, MS 39564
United States

Please contact us for return instructions before shipping.

20. Who Pays for Return Shipping? Is There a Restocking Fee?
For a change-of-mind return, the customer arranges and pays for return shipping.

For confirmed damage on arrival, a quality problem or an incorrectly supplied item, Amaas Zapi pays for return shipping and provides a prepaid label or arranges the return.

We do not charge a restocking fee.

21. When Will I Receive My Refund?
We will inspect your returned item and email you our approval decision within 2 business days after receiving it. If the return is not approved, we will explain the reason.

Approved refunds are credited to your original payment method within 5 business days after approval. For an approved return, this means up to 7 business days from our receipt of the item to the refund being credited.

Approved refunds include the amount paid for the returned product and applicable sales tax. No outbound shipping charge is deducted because standard shipping is free. Customer-paid shipping for a change-of-mind return is not refunded.

Business days are Monday through Friday, excluding U.S. federal holidays. If an approved refund has not appeared within 5 business days after approval, contact info@amaaszapi.com.

22. Do You Offer Exchanges?
We do not offer direct exchanges. To choose a different item, request a return under our Refund Policy and place a separate order for the item you want.

23. How Can I Contact You?
Store Name: Amaas Zapi
Company Name: AMAAS ZAPI INC
Website: amaaszapi.com
Email: info@amaaszapi.com
Phone: +1 (931) 735-4161
Business Address: 797 PEACH ST, OCEAN SPRINGS, MS 39564, United States
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays

Messages received outside these hours are reviewed during the next customer service period.