Refund policy

1. Return Window
You may request a return within 30 calendar days after delivery. We accept returns for change of mind as well as damaged, defective or incorrect products.

2. Return Conditions
For a change-of-mind return, the item must be unused and in its original condition, with all included parts and accessories. Opening the package to inspect the item is acceptable. Use the original packaging if available, or other suitable protective packaging.

These condition requirements do not prevent a return for damage on arrival, a confirmed defect or an incorrectly supplied item.

3. How to Start a Return
Email info@amaaszapi.com within the return window. Include your order number, the item you want to return and the reason. For damage, defects or an incorrect item, include photographs if available.

We will provide return instructions. Please contact us before sending the item so that we can identify your return and arrange shipping when we are responsible for the cost. Keep your shipping receipt and tracking details.

Return Address:
AMAAS ZAPI INC
797 PEACH ST
OCEAN SPRINGS, MS 39564
United States

4. Damaged, Defective or Incorrect Items
Please inspect your order and contact us within 3 calendar days after delivery if an item arrives damaged, has a quality problem or is not what you ordered. Keep the item and packaging where possible while we review the issue.

The 3-day reporting request helps us investigate promptly. It does not shorten the 30-day return window or limit your rights under applicable law.

5. Return Shipping and Fees
For a change-of-mind return, the customer arranges and pays for return shipping.

For confirmed damage on arrival, a quality problem or an incorrectly supplied item, Amaas Zapi pays for return shipping and provides a prepaid return label or arranges the return.

Restocking fee: $0.00. We do not charge a restocking fee.

6. Inspection and Refund Timing
We will inspect your returned item and email you our approval decision within 2 business days after receiving it. If the return is not approved, we will explain the reason.

Approved refunds are credited to your original payment method within 5 business days after approval. For an approved return, this means up to 7 business days from our receipt of the returned item to the refund being credited.

Business days are Monday through Friday, excluding U.S. federal holidays. If an approved refund has not appeared within 5 business days after approval, contact info@amaaszapi.com for assistance.

7. Refund Amount
Approved refunds include the amount paid for the returned product and applicable sales tax. No outbound shipping charge is deducted because standard shipping is free. Customer-paid shipping for a change-of-mind return is not refunded.

8. Exchanges
We do not offer direct exchanges. To choose a different item, request a return under this policy and place a separate order for the item you want.

9. Order Changes and Cancellations
Email info@amaaszapi.com within 24 hours of placing your order. Changes and cancellations depend on fulfillment status and are not guaranteed. If a cancellation is approved before shipment, the full refund will be credited to your original payment method within 5 business days after approval. Shipped orders follow the return process above.

10. Return Support
Store Name: Amaas Zapi
Company Name: AMAAS ZAPI INC
Email: info@amaaszapi.com
Phone: +1 (931) 735-4161
Business Address: 797 PEACH ST, OCEAN SPRINGS, MS 39564, United States
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays